l888 Privacy Policy — How We Handle Your Personal Data

l888 ("we", "us", "our") operates the online gaming platform accessible at l888.vu. As the data controller for personal information collected through this platform, we take our data protection responsibilities seriously. This Privacy Policy ("Policy") explains how l888 collects, stores, uses, and in certain circumstances shares personal data relating to individuals who register, browse, or otherwise interact with the l888 platform ("you", "your", "Player").

By registering an account or using the l888 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of l888's broader Terms and Conditions. If you do not agree with this Policy, you should not use the l888 platform.

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data. This includes:

• Full name, date of birth, and nationality as provided during registration.
• Contact details including mobile number and email address.
• Residential address and, where applicable, city and region within Bangladesh.
• Government-issued identity documents submitted for KYC verification, such as National ID card or passport.
• Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and card details for Visa or Mastercard transactions.

When you access or use the l888 platform, certain technical data is collected automatically by our systems. This data helps us operate the platform reliably and securely:

• IP address and geolocation data (country and region level) used for eligibility checks and fraud prevention.
• Device information including device type, operating system version, browser type, and screen resolution.
• Session data including login timestamps, pages visited, games played, wagers placed, and session duration.
• Transaction logs including deposit amounts, withdrawal amounts, timestamps, and payment method used.

l888 may receive personal data about you from third parties in specific circumstances, including:

• Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm or flag transaction details.
• Identity verification and KYC service providers engaged by l888 to assist with document checks and sanctions screening.
• Fraud prevention and anti-money laundering databases that l888 uses to verify player identity and transaction legitimacy.

l888 uses the personal data it collects for the following purposes. In each case, our use of your data is grounded in a lawful basis under applicable data protection principles:

• Account creation and management — to register your account, verify your identity, and maintain the player relationship.
• Payment processing — to process deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• Legal compliance — to fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and age verification regulations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, account takeovers, and abuse of promotional offers.
• Responsible gaming — to monitor gaming patterns that may indicate problem gambling and to administer self-exclusion, deposit limit, and time-out requests.
• Customer support — to respond to your enquiries, resolve account issues, and maintain a record of our communications with you.
• Platform improvement — to analyse usage patterns and technical performance data so that we can improve the reliability, speed, and content of the l888 platform.

l888 does not use your personal data for automated profiling that produces significant legal or similarly significant effects on you without your knowledge or consent.

l888 processes personal data only when it has a valid legal basis for doing so. The legal bases we rely on are:

• Contract performance — processing necessary to register your account, deliver gaming services, process payments, and honour our obligations under the Terms and Conditions.
• Legal obligation — processing required to comply with anti-money laundering laws, age verification requirements, tax reporting obligations, and regulatory instructions.
• Legitimate interests — processing for fraud prevention, security monitoring, platform analytics, and responsible gaming enforcement where these interests are not overridden by your rights.
• Consent — where we rely on consent for a specific processing activity (such as sending you optional promotional communications), you have the right to withdraw that consent at any time.

l888 does not sell your personal data. We may share your data with third parties only in the following circumstances, and only to the extent necessary for the relevant purpose:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to execute deposit and withdrawal transactions.
• KYC and identity verification providers — to verify your identity documents and screen against sanctions and politically exposed persons lists as required by law.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — to the minimum extent necessary to deliver the relevant game service and ensure fair play monitoring.
• Regulatory authorities and law enforcement agencies — where disclosure is required by applicable law, court order, or competent regulatory instruction.

All third parties with whom l888 shares data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

l888 does not store full card numbers, CVV codes, or complete mobile wallet PINs on its servers. Payment transactions are processed through certified payment gateways that apply their own security standards. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is authenticated directly through the relevant provider's platform — l888 receives only a confirmation of transaction status and a reference number.

For card-based transactions via Visa or Mastercard, card data is handled exclusively by our PCI-DSS compliant payment partner. l888 retains only a tokenised reference to your card for the purpose of processing future withdrawals to the same card.

l888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Account data and KYC documents are retained for a minimum of 5 years from the date of account closure, in accordance with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of 5 years. Responsible gaming records, including self-exclusion requests and deposit limit histories, are retained for a minimum of 3 years to allow effective monitoring and enforcement. Where data is no longer required for any legal or operational purpose, l888 will securely delete or anonymise it.

l888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small data files stored on your device when you visit l888.vu. We use the following categories of cookies:

• Essential cookies — required for core platform functionality including login sessions, account authentication, and security token management. These cannot be disabled without breaking the platform.
• Analytics cookies — used to understand how players navigate the platform, which game categories are most popular, and where technical issues occur. Data collected is aggregated and anonymised.
• Functional cookies — used to remember your language preference, display settings, and recent activity on the platform so that your experience is consistent across sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging into your l888 account. l888 does not use third-party advertising or retargeting cookies.

l888 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict employee access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure storage of KYC documents and identity records with restricted access.

While l888 takes all reasonable precautions, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, l888 will notify affected players and, where required, the relevant authorities, in accordance with applicable data protection obligations.

The l888 platform is strictly for adults aged 21 and above. l888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate consent or verification, we will delete that data promptly and close the associated account. If you believe a minor may have registered on l888 or provided personal data to us, please contact us immediately at [email protected].

l888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, new sharing arrangements, or changes to your rights — l888 will notify you by posting a prominent notice on the platform or by sending a message to your registered email address or mobile number prior to the changes taking effect.

Your continued use of the l888 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated Policy. The date at the top of this page reflects when the Policy was most recently updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l888 handles your personal data, our support team is available 24/7 and will respond to all data-related enquiries as promptly as possible.

Email us at: [email protected]