Responsible Gaming — Play Smart, Stay Safe with l888

Our Commitment to Safe Play

l888 is dedicated to promoting responsible gaming across its entire platform. We understand that for the vast majority of our players in Bangladesh, gaming on l888 is a recreational activity enjoyed responsibly. However, we also recognise that for a small number of people, gaming can become problematic. Our role is to ensure that every player has access to the information, tools, and support they need to make informed choices about their gaming habits.

We have built responsible gaming into the core design of the l888 platform — not as an afterthought, but as a fundamental part of how we operate. From the moment you create your account, you have access to a full suite of tools that allow you to set limits on your deposits, manage your playing time, take a break, or permanently exclude yourself if you ever feel that gaming is no longer a positive part of your life.

l888 also trains its customer support team to recognise potential signs of problem gambling and to direct affected players to appropriate resources. If you have concerns about your own gaming behaviour or that of someone you know, please read this page carefully and reach out to our support team at any time.

Age Restriction — 21+ Only

The l888 platform is strictly for adults aged 21 and above. We do not knowingly allow individuals under the age of 21 to register or play on l888. During the registration process, all players are required to confirm that they meet the minimum age requirement. l888 reserves the right to request identity verification documents from any player at any time to confirm age compliance.

If you are a parent or guardian and you believe that a minor in your care may have accessed or attempted to access the l888 platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including closing any account opened in violation of our age policy and returning any funds deposited.

Responsible Gaming Tools

l888 provides a comprehensive set of player-controlled tools to help you manage your gaming activity. All tools are available directly through your account settings and can be activated at any time. Increases to limits require a 7-day cooling-off period; reductions take effect immediately.

How to Set a Deposit Limit on l888

Setting a deposit limit is one of the most effective ways to stay in control of your gaming budget. At l888, you can set a daily, weekly, or monthly deposit limit through your account settings. Here is how:

• 1
  Log in and open Account Settings

  Access your account and navigate to the Responsible Gaming section within your account settings panel.

• 2
  Choose your limit type and amount

  Select whether you want a daily, weekly, or monthly limit and enter the maximum amount in BDT that you wish to deposit within that period.

• 3
  Confirm and save your limit

  Confirm your chosen limit. Reductions take effect immediately. If you later decide to increase a limit, a mandatory 7-day cooling-off period applies before the increase comes into effect.

You can also contact our support team at [email protected] to request a deposit limit on your behalf. Our team is available 24/7 and will apply the limit as soon as your request is verified.

Time-Out and Cool-Off Periods

Sometimes you may want to step away from gaming for a short period without permanently closing your account. l888's time-out feature allows you to suspend your account for a period of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out period, you will not be able to log in or deposit on l888, and all active promotional offers will be paused. At the end of the time-out period, your account will automatically reactivate unless you choose to extend your time-out or escalate to a full self-exclusion.

To activate a time-out, go to Account Settings, select Responsible Gaming, and choose the Time-Out option. You may also contact [email protected] to request a time-out immediately. A time-out request cannot be cancelled or shortened once it has been confirmed — this protects you from impulsive decisions to resume gaming before you are ready.

Self-Exclusion

Self-exclusion is a stronger measure for players who feel that their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude from l888, you are blocked from logging in, depositing, or accessing any gaming content for the full duration of your chosen exclusion period. Self-exclusion periods available on l888 are 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Once a self-exclusion is activated, it cannot be lifted before the exclusion period ends — this is a firm commitment designed to protect you.

• 1
  Contact l888 Support

  Email [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period you want. Our team will action your request within 24 hours.

• 2
  Receive Confirmation

  l888 will send a confirmation to your registered email address once the self-exclusion has been applied. You will no longer be able to log in from that point.

• 3
  Your Funds Are Safe

  Any remaining balance in your account at the time of self-exclusion will be refunded to you via your registered payment method within 5 to 7 working days.

l888 will not send any marketing communications to self-excluded players during the exclusion period. If you receive any such communications after your self-exclusion is confirmed, please contact [email protected] immediately so that we can correct the issue.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. Recognising the early warning signs is the first step towards getting the right support. The following are common indicators that gaming may have become a problem:

If any of the above describes your experience, we strongly encourage you to use l888's responsible gaming tools, take a time-out or self-exclude, and reach out to our support team. You do not need to face this alone — help is available, and taking the first step is a sign of strength.

Tips for Safer Gaming

Whether you are a casual player or a regular user of l888, these practical tips can help you keep your gaming activity enjoyable and within healthy boundaries:

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  Set a budget before you play

  Decide how much you can comfortably afford to spend before you start. Use l888's deposit limit tool to lock in that amount and prevent overspending.

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  Treat gaming as entertainment, not income

  Gaming on l888 is designed to be fun. Never rely on gaming winnings as a source of regular income or to pay bills and essential expenses.

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  Take regular breaks

  Use l888's session time limit and reality check features to remind yourself to step away from the screen regularly. A clear head leads to better decisions.

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  Never chase your losses

  Losing is a normal part of gaming. If you have reached your loss limit for the day, stop and come back another time. Chasing losses nearly always makes the situation worse.

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  Keep gaming in balance with life

  Make sure that gaming does not interfere with time spent with family and friends, physical activity, work, or other hobbies that are important to you.

Get Support — You Are Not Alone

If you are concerned about your own gaming habits or those of someone close to you, l888's customer support team is here to help. We are not here to judge — we are here to listen and to connect you with the right resources. All conversations about responsible gaming are treated with complete confidentiality.

You can also visit our FAQ page for answers to common questions about responsible gaming features and how to use them on your l888 account.